ReturnsItems are eligible for a return for 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange regardless of arrival time. All customers must provide a valid tracking number for return shipments, we are not responsible if your parcel gets lost in the mail, or delivered to the wrong address, without valid tracking and delivery no refund will be processed. Items must be in New/Unused condition.
Damaged or defective items are ineligible for return and will be rejected. All returns are subject to a 20% Re-stocking fee. The re-stocking fee will not be waived for shipment costs or delays. Regular and Expedited shipping fee's are non-refundable on all returns. Return shipping will be paid by the customer.
Several types of goods are exempt from being returned to include: Seasonal or Holiday Items, CLEARANCE, Make-Up, Perfume, Beauty Products, and Intimate or sanitary goods.
Lingerie, Teddy's, Bodysuits, Undergarments, and Swimwear are considered intimates and are non-refundable due to sanitary purposes.
All Halloween specialty costumes will be non-refundable after October 31st due to the holiday special.
Additional non-returnable items:
Damaged or warn items
To complete your return, we require a receipt or proof of purchase along with any tags that came with your purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and that your return is either approved/rejected. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges are subject to all of the same return requirements listed above.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping is not included on returned items or exchanges, the buyer is responsible for any and all shipping costs incurred. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund along with a 20% Restocking fee.
For any other questions please email us at: email@example.com
Please mail all returns to:
PO Box: 81215
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.